AI Customer Journey Map Generator
Every business success starts with understanding the customer. Customer journey maps help you to understand the customer experience at each touchpoint and group customers by personas. The mapping process makes it easy to visualize the buyer journey and optimize the customer experience by meeting all of the customer needs, resulting in positive customer feedback. Skip the manual mapping process using Castmagic to draft customer journey map templates and customer personas based on AI-powered insights on customer needs and customer experience.
Instantly Create Customer Journey Maps with AI
While you can't skip the customer journey map, it is time-consuming to create it every time you have a new customer persona or unique customer experience. You can use the same customer journey map template, but it might not apply to the new persona and customer experience.
Optimize this process with Castmagic. Our goal is to empower you to enhance the customer experience by understanding every touchpoint the customer makes in the customer journey map, using an efficient way to create customer journey maps and customer journey map templates. Castmagic transcribes a recording of the customer experience or buyer journey to extract insights on the personas and main customer needs to outline a customer journey map for your case. All you have to do is upload a recording that contains the relevant information to build the customer journey map for you: from buyer personas, to customer experience, touchpoint, and more.
Work smarter not harder by relying on the accuracy of AI-transcriptions and AI-powered insights. Creating one customer journey map template to apply to all of your personas inhibits flexibility, creativity, and opportunity to maximize the customer experience. Upload a video or audio recording of the buyer journey/customer experience, and we will do the rest.
Upload Audio or Video File of Your Persona's Customer Experience
Click on ‘Upload’ and select your audio or video file that you'd like to add to Castmagic. You can also drag and drop your file into the box or import your file with Zapier if you record on Zoom or Google Meets.
Transcribe Media
Label your file name, and hit 'Save Recording'’. Castmagic will automatically transcribe your file. As soon as the file is done, you'll be able to label your speakers or make any edits directly in the transcript.
Create Customer Journey Maps
You can download the transcript by clicking "download transcript" button on the Transcript page. You'll be able to select from multiple file formats including text, SRT, VTT, CSV, and custom formats. Use the transcripts to create diverse content like customer journey maps to help you and your team visualize the customer experience.
Drive User-Centric Business Decisions
Customer journey maps are indispensable because they drive decision-making. Clearly visualizing and understanding the buyer personas and touchpoint optimizes business decisions to be more user-centric. This decreases the risk of businesses making decisions that are misaligned with their buyers. Insights into how buyers interact with the brand at each touchpoint of the customer journey map is one of the most effective customer feedback to implement. Save time and money as you align business goals with buyer goals.
Share User Experience through Limitless Content Forms
Transform your audio or video recordings to create not only customer journey maps, but also any and all content customer support might need to communicate the customer feedback to stakeholders. Diverse customers calls for diverse content, analytics, motivations, and more. Optimize your time as Castmagic generates limitless content forms with your one action: uploading the recording.
Castmagic For iOS, Record On The Go
Buyer personas in the wild. Customer experience in person. Customer feedback spontaneously. Put Castmagic in your pocket. Tap to record anytime and anywhere. Don't limit customer discovery and insight into customer experience to scheduled recordings. With Castmagic, every encounter can lead to a customer journey map, buyer persona, and customer experience outline.
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Who is Castmagic for?
Castmagic is for podcast hosts, video streamers, or long form content creators that want to get more mileage out of their content. We make it easy to instantly turn your long form unstructured content into ready-to-use copy for shownotes, highlight clips, summaries, blogs, social posts, newsletters, and more.
How does it work?
Castmagic uses the best in class AI to turn your long form audio directly into the exact content types you need for ready to post creative.
Is there a free trial?
Yes you are entitled to a free trial to play with a few episodes and see how it works in action. If you like what Castmagic can do, we have several plans to choose from.
What languages are supported?
Castmagic supports 60+ languages including: English, Dutch, French, German, Hindi, Indonesian, Italian,Japanese, Korean, Mandarin (Simplified), Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian & many more.
How to make customer journey maps?
You can create customer journey maps manually or use a tool like Castmagic that automatically turns your audio or video recordings into unique quizzes. Choose the magic prompt to develop customer journey maps for every use case.
How does a customer journey map generator work?
You can upload a video or audio recording as an inspiration in a variety of formats including: file upload, youtube/vimeo link, RSS Feed, Reels, Zapier, Zoom, Drive & more. Customize the prompts or use the Magic Chat to build unique customer journey maps.
Who is Castmagic for?
Castmagic is for podcast hosts, video streamers, or long form content creators that want to get more mileage out of their content. We make it easy to instantly turn your long form unstructured content into ready-to-use copy for shownotes, highlight clips, summaries, blogs, social posts, newsletters, and more.
How does it work?
Castmagic uses the best in class AI to turn your long form audio directly into the exact content types you need for ready to post creative.
Is there a free trial?
Yes you are entitled to a free trial to play with a few episodes and see how it works in action. If you like what Castmagic can do, we have several plans to choose from.
How does pricing work?
Castmagic has usage based pricing, meaning that there's a plan for everyone depending on how much transcription and content you work with.
For content needs of 45 mins a week, we recommend our hobby plan. For 2 hours a week worth of content, we'd recommend our starter, and for higher usage needs, try out Rising Star or feel free to get in touch!
What languages are supported?
Castmagic supports 60+ languages including: English, Dutch, French, German, Hindi, Indonesian, Italian,Japanese, Korean, Mandarin (Simplified), Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian & many more.
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